Website services agreement

This agreement is between Lightray Solutions and [Purchaser of Product], the Client.

The Client is contracting Lightray Solutions as a provider of website design, development, and maintenance services under the Professional Website Package, which is priced at $97 per month. Services not considered ‘standard website maintenance’ are subject to being charged at a regular hourly rate of $47/hour, and will not be considered part of this contract. The minimum charge for out-of-scope maintenance is $47, and any additional work beyond the included services will be charged at the same hourly rate.

What Is Included in This Agreement

Customer can opt out of specific deliverables at their discretion, but cannot be held against Lightray Solutions at a later date.

  1. Edit, revise, update, or create new textual or minor graphical content, including text, images, embedded media, blog posts, news updates, and contact details. Also includes creating promotional pop-ups or banners and making minor layout tweaks such as adjusting spacing, font styles, sections, or buttons.
  2. Consultation and guidance on using the website and managing content updates.
  3. Website design and development in WordPress for up to 10 pages, using tools selected by Lightray Solutions.
  4. Cross-browser performance monitoring and updates, specifically for Firefox and Google Chrome.
  5. Monthly website hosting is included.
  6. One free SSL certificate, if hosting is provided by Lightray Solutions.
  7. 60 minutes of website maintenance per month, covering the content and layout updates described above.
  8. Technical maintenance, including WordPress core, plugin, and theme updates; fixing broken links; mobile responsiveness fixes; page speed optimization (image compression, caching, etc.); security scans; and spam protection setup.
  9. Tracking setup and maintenance, including installation and verification of tracking codes such as Google Analytics, Facebook Pixel, and HubSpot.
  10. Security monitoring and protection against unauthorized access or hacking attempts.
  11. Any additional paid plugins or tools needed to meet specific functionality requested by the Client may require prior approval and will be billed separately.
  12. Regular and complete backups are required to allow full restoration in case of data loss.
  13. One free domain name unless the client chooses to maintain their existing domain at their own cost.
  14. Downtime support, including assistance in liaising with the hosting provider to restore website availability quickly.

* When your site is offline, you need immediate technical support. We ensure that the option is available and deal with any issues ourselves so you don’t have to.

What Is NOT Included in This Agreement

  1. Website redesign, re-alignment, or re-development equaling more than 50% of any web page, layout, or visual elements (e.g., replacing more than half of the graphics or content on a page).
  2. Creation of entirely new landing pages or sales funnels beyond the agreed 10-page scope.
  3. CMS features or integration, such as forums or shopping carts, require a separate design agreement.
  4. Custom development or advanced features that require custom coding, special scripts, or third-party integrations.
  5. eCommerce setup, including product management, shopping cart functionality, and payment gateway integration.
  6. Advanced SEO services, including technical SEO, keyword optimization, link building, and SEO strategy beyond basic maintenance.
  7. Paid advertising setup or management, including Google Ads, Facebook Ads, and similar platforms.
  8. In-depth analytics reporting or custom tracking setups beyond standard Google Analytics or basic pixel installation.

Total Agreement

Lightray Solutions shall provide the Client with 60 minutes of minor updates per month to the website for an indefinite period within this contract. The contract will be paid every month, with the 1st payment due immediately on purchase and each payment due around the date of the initial payment of each month.

During the duration of this contract, the Client agrees that Lightray Solutions will be the sole provider of maintenance services for the website, and no other party will have access to or rights to change the website. If a party other than Lightray Solutions makes changes to the website, any errors that are created will be repaired by the other company and or will be charged for at the hourly rate specified above by Lightray Solutions.

This agreement is for 12 complete months beginning on the purchase date. The agreement will be month-to-month following the initial 12 months.

Minor updates should not exceed more than 50% of the content on any single site page, THE PERCENTAGE TO BE DETERMINED BY Lightray Solutions.

This provision shall remain in full force and effect even after the termination of this Agreement, either by natural termination or for cause. 

Ownership Rights

The Client continues to own any and all proprietary information it shares with the Designer during the term of this Agreement for the purposes of the Project. The Designer has no rights to this proprietary information and may not use it except to complete the Project. Upon completion of the Agreement, the Client will own the final website design. 

While the Designer will customize the Client’s Website to the Client’s specifications, the Client recognizes that websites generally have a common structure and basis.  The Designer continues to own any and all template designs it may have created prior to this Agreement. The Designer will further own any template designs it may create as a result of this Agreement.

Assignment

The Parties may not assign their rights and/or obligations under this Agreement unless both Parties agree to the assignment in writing.

Client

The Client represents and warrants that it has the rights to use any proprietary information, including, but not limited to, trade secrets, trademarks, logos, copyrights, images, data, figures, content, and the like that it may provide to the Designer to be included in this Website. In the event that the Client does not have these rights, the Client will repay any associated damages the Designer may experience or will take responsibility so that the Designer does not experience any damages.

Disclaimer of Warranties

The Designer shall create a Website for the Client’s purposes and to the Client’s specifications. THE DESIGNER DOES NOT REPRESENT OR WARRANT THAT SAID WEBSITE WILL CREATE ANY ADDITIONAL PROFITS, SALES, EXPOSURE, BRAND RECOGNITION, OR THE LIKE. THE DESIGNER HAS NO RESPONSIBILITY TO THE CLIENT IF THE WEBSITE DOES NOT LEAD TO THE CLIENT’S DESIRED RESULT(S). 

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING FROM ANY PART OF THIS AGREEMENT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFIT OR LOST BUSINESS, COSTS OF DELAY OR FAILURE OF DELIVERY.

Deadlines & Deliverables

Lightray Solutions will respond to all maintenance requests from the Client on weekdays via email or phone, with a confirmation that the request was received. Maintenance requests received after 18:00 GMT may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame; this is mostly precautionary.

Lightray Solutions will adhere to all quoted deadlines for the deliverables in the maintenance requests at all costs. In the event that Lightray Solutions has any issues in delivering on a quoted deadline, the Client will be notified via email or telephone of the reasoning for any change.

Early Termination

If the client terminates the 12-month agreement, the balance due in the agreement is due upon termination as calculated by (Months remaining x Monthly Subscription Amount). Additional fees may apply to cover additional expenses that occurred during development.

Website hosting will become active at the client’s expense upon termination, or the website will be placed in maintenance mode until the client or former client transfers the website away from Lightray Solutions’ web hosting. Transferring website, domain, and/or a combination of products or services will be at the client’s or previous client’s expense. Lightray Solutions will not participate in this process, service, or support without billing at the hourly rate specified in this agreement. Seasonal technical support will be provided to assist the client or the new technical support team in facilitating.

The Designer can terminate the Agreement by giving written notice: (a) if the Client fails to make the payments required and set forth in Sections 2 and 3 within five (5) days of notice of failure to make a payment; or (b) if the Client commits any other material, non-financial breach and fails to correct the breach within ten (10) days of notice of the breach.

Termination

Either Party may terminate the Agreement at any time by providing the other Party with 30 days’ prior written notice. 

Dispute Resolution

  1. In the event a dispute shall arise between the parties to this [contract, lease, etc.], it is hereby agreed that the dispute shall be referred to Better Business Bureau for arbitration in accordance with the United States Arbitration & Mediation Rules of Arbitration. The arbitrator’s decision shall be final and binding, and judgment may be entered thereon.
  2. Attorney’s Fees. In the event of Arbitration and/or Mediation, the prevailing party will be entitled to its legal fees, including, but not limited to, its attorneys’ fees.

Severability

If any section of this Agreement is found to be invalid, illegal, or unenforceable, the rest of the Agreement will still be enforceable. 

Additional Services

Any revisions, additions, or redesigns that the Client requests Lightray Solutions to perform that are not specified in this document shall be considered “additional” and will require separate agreement and payment. Lightray Solutions shall advise the Client on any requested work that falls within these bounds.

Authorization

Client hereby authorizes Lightray Solutions to access their web hosting account, providing active user name/password combinations for access to the server via FTP, assuring that ‘write permissions’ are in place on said hosting provider.

Legal

This Agreement shall be governed by and construed in accordance with the laws of the United States applicable therein.

By electronically accepting this Agreement, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this “Website Services Agreement”.